Exchange and Return Policies
Please note that exchange or refund requests must be made within 48 hours of receiving your order and will only be accepted for defective products. After this period, items are no longer eligible for exchange or return.
Some items are not eligible for return or refund, including custom products, earrings, and gift cards.
If there is a size problem, we can offer an exchange for you, with additional shipping fees applied.
For return or exchange requests please contact us on:
- Whatsapp: +01220022260
- Email: Sollyjewellery@outlook.com